Exchanges and Refunds will be honored with a receipt only. The incorrect item(s) must be sent back and received by the store before an exchange or refund is processed. We recommend that you return items via an insured mail service for your protection. Please note that the Charleston RiverDogs Official Store will only refund shipping if your return/exchange was a result of our error.
Send returns/exchanges to:
Charleston RiverDogs Official Store
360 Fishburne St.
Charleston, SC 29403
Damaged or Defective Items
If you received a damaged or defective item, please send us an email with the details of your damaged or defective order by using the contact us form.
We will send you a shipping label via email for returning the damaged item; upon receipt, a replacement item will be shipped to you.
If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently backordered or may experience a delay, please review that email for details outlining when your item will be shipped out.
Wrong item received
If you received a incorrect order, please send us an email with the details of your incorrect order by using the contact us form.
Once confirmed that you received the wrong item, we will send you a shipping label via email for returning the incorrect item and the correct item will be shipped to you.
When can I expect my credit to be completed?
Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.